Delivery

Delivery to your doorstep.

With a range of delivery options, you will surely find the best possible arrangement to suit your time scale and budget.

Once you have followed the 3 STEPS on-line you will receive an order confirmation from Direct2Print which will highlight the anticipated delivery time, this allows you to continue working while we worry about getting the printed documents to you.

 *Guaranteed times - subject only to couriers liability

Disclaimer

• All delivery times are based on a normal working day from 9am until 6pm - Monday to Friday. Orders need to be received before 2pm to meet the guidelines outlined above.
• PLEASE NOTE OUR OFFICES CLOSE IN THE WEEK BETWEEN CHRISTMAS AND NEW YEAR AND ALL PRODUCTION DEADLINES ARE NOT GUARANTEED.
• With the exception of the Rush Same Day service delivery times are guidelines only and liability is limited to the cost of carriage only.
• The Rush service is only usually available to companies within 60 miles of Birmingham city centre unless by separate confirmation.
• It is strongly recommended that you follow the guidelines for artwork preparation in our Useful Information page to avoid any unnecessary production delays.
• Each consignment will always be securely packaged and sealed to ensure total confidentiality and protection in transit.
• A signature is always required upon delivery for orders valued over £30 and consignments can be tracked online and by mobile communications. Small value orders are usually sent by Royal Mail with just a proof of delivery and can not be tracked online.
• There may be additional costs if re-delivery is necessary or the consignment has to be returned. A contact telephone number at destination must be supplied with order.
• The clock starts ticking only AFTER your order has been checked and you receive the order confirmation.  If you have not received an email order confirmation contact Customer Services on 0800 0346 007 within 30 minutes of placing the order.
• If the deadline can’t be confirmed you will have the option to cancel the job or obtain a refund for the delivery price premium surcharge.  There is no liability if you choose the Standard Free Delivery option.
• For Rush, urgent next day or high volume orders it is advisable to contact Customer Services before placing the order to ensure machine uptime, stock and production capacity. The delivery guarantee is subject to the size of the file being sent and the production capacity at the time of placing the order.
• Any liability of Direct2Print is limited to the retail value of the transaction only.  If the deadline is not met due to our own failure (for example machine breakdown) you will be reimbursed the full value of the job at the earliest opportunity. If the deadline is due to failure by the courier, the refund will apply only to the carriage element of the transaction*.
• Guidelines may have to be extended in exceptional circumstances. See our Terms & Conditions for more details.
• Collection is available from our Business Centre during normal working hours - customers can make their own arrangements to collect from our premises or use their own couriers at the time of order without any delivery charges being applied.  Please contact Customer Services before placing order.
• We can deliver to multiple destinations if required, please email full delivery details for each consignee at the time of placing order.