Guaranteed Digital & Document Printing

“I’m confident this service will offer real benefits in terms of speed, quality, cost and service – or your money back!”
Chris Jepson, MD, Direct2Print Limited.

Direct2Print was the UK’s first online document printing service and is so confident of its commitment to performance, that we offer a unique money-back guarantee scheme.

Delivery guarantee

We are located in the heart if the country, approximately 2 hours delivery time of two thirds of the UK population. In most cases delivery is FREE and within 3 working days, however, we understand the need for both urgency and reliability.  So for a bit more "peace of mind" the Guaranteed  timed next day delivery options are also available for small additional costs. In the event of real last minute panic printing we offer a Rush delivery service to get your printed documents to you in less than six working hours by Same Day Courier.

Total Quality Guarantee

Our Total Quality Guarantee extends to all aspects of our service. We recommended that any potential new customers take advantage of the FREE trial offer and follow the Electronic Artwork Guidelines to submit an initial order.  You will receive a printed page to check the quality of the paper; the print quality and, if appropriate, a sample of whichever method of binding you are likely to prefer.  All this before you need to submit any payment at all!   Alternatively, you can pay for a proof copy of a complete document if required. 

Price Match Guarantee

We are so confident that we can save you money with Direct2Print that we will beat any written quotation submitted prior to the job for the same level of service. If a cheaper quote is obtained within seven days of the job being delivered we will deduct the difference in price on your next order at anytime within the following 12 months.

Feedback

We appreciate any form of constructive feedback that will help us to improve the service.  If you require any assistance with any aspect of the order process contact us and we will get back to you as quickly as possible.   Our unique performance measurement system provides the framework for our Quality Guarantee and helps us maintain our market leadership.  Please complete the Feedback Form after each transaction to obtain your continued Premier Club discount.

Click here to read the principal points in our Guarantee.